General Information:

Park hours are from 8:30 am to 5:00 pm.

Additional Services:

Mayan Sacrifice, locker service, food and beverages are not included in general admission.

Payment policy:

If by any chance your credit card was declined, please contact so you can book your tour without any problem. If you are still unable to pay, you can book your tour and pay in cash upon arrival at the park.

When purchasing online, cruise passengers must select the “Regular Ticket”; otherwise, a rate leveling will be implemented at the ticket counter.


To make your ticket valid, please show your photo ID and the purchase confirmation at the ticket counter.

Refunds and Cancellations Policy:

The following cancellation policy applies to all our tours, attractions, services and transportation.

  • Cancellations 48 hours before the service – 100% refund.
  • Cancellations less than 48 hours before the service – 50% refund.
  • Cancellations less than 24 hours before the service – non-refundable.
  • No Show – non-refundable
  • Prices subject to change without notice (restrictions may apply).

Current official ID is required passport, driver’s license,

  • Minors must present their passport or birth certificate.

In case of arriving from a cruise, you must show the park access ticket, a valid official photo ID, and proof of payment.

In direct purchase on our website, we cannot issue a cancellation/refund for the following reasons:

  • For inclement weather.
  • Errors made by the buyer when making the reservation.

All refunds will be made via a bank deposit and within one month of the refund request. For more information, please contact us at “” All changes are subject to availability, within 24 hours before the visit.


By making a reservation to purchase a product or service of AVENTURA COSTA MAYA SA DE CV TOURISM you, the customer, acknowledge that you have read and accepted the Terms and Conditions contained herein. If any term or condition or any part thereof is invalid or unenforceable, the remaining portions of these Terms and Conditions shall remain in full force and effect and, if possible, the declared part(s) declared unenforceable(s) shall be construed consistent with the remaining portions.

We strongly recommend that you visit our website at or for our most up-to-date Terms and Conditions. If you need an invoice, please contact us at