Payment at destination policy:

If your credit card was declined, please contact us at info@costamaya.com so you can book your excursion without any problems. If you still can´t do your payment that way, don´t worry, you will be able to book your excursion and pay by cash at your arrival.

All cruise passengers and crew members must present their cruise ship ID, a valid photo ID and printed confirmation of their purchase at the entrance of the park to validate their tickets.

Refunds and cancellation policy

The following cancellation policy applies to all our tours, attractions, services, and transportation.* Cancellations made 48 hours prior to the contracted service = 100% refund.
* Cancellations made less than 48 hours prior the contracted service = 50% refund.
* Cancellations made less than 24 hours prior the contracted service = not eligible for a refund.
* No Show = No Refund.

  • We cannot issue a cancellation/refund for the following reasons:Mistakes made by the buyer at the time of purchasing.

All refunds will be made via bank deposit and within a month after the refund has
been requested. For more information, contact us at info@costamaya.com.
All changes are subject to availability, within 24 hours prior to the beginning of the tour.

 

Consent

By making a reservation to purchase a product or service from PROMOCIONES TURISTICAS MAHAHUAL SA DE CV you, the customer, hereby acknowledge that you have read and accepted the Terms and Conditions contained herein. If any term or condition or any portion thereof is invalid or unenforceable, the remaining portions of these Terms and Conditions will remain in full force and effect, and, if possible, the portion(s) found unenforceable will be construed in a manner consistent with the remaining portions. We strongly recommend that you visit our website at www.maya-park.com or www.costamaya.com for our most up – to – date Terms and Conditions. If you require an invoice please contact us at info@costamaya.com